Frequently Asked Questions

General FAQ

BillAccess.com provides billing support and customer support for a variety of Internet vendors and merchants. The owner/operator of each website is solely responsible for its content, the content of any promotional material they may distribute and the means of such distribution. In short, we are here to answer your questions should you have any billing inquiries.
When you purchase a subscription, membership, or any other product from one of our vendors, you are issued a 8 digit Order ID. This Order identification number is available on the confirmation page after your transaction is approved and is also sent to you by email shortly after your purchase. You should always maintain a record of your order ID and should use this number in any correspondence with a Customer Support representative.
By clicking on the “Purchase Finder” button on the left side of this page, you can retrieve a transaction. To use our purchase finder, you will need to enter your email address and either the last 4 digits of your credit card or your Zip/Postal code. You can also get more details on a transaction by contacting our support team by email or phone.
BillAccess.com recognizes the importance of protecting your personal information and has taken many steps to ensure the security of your application and your privacy. We utilize the latest security technology, Secure Sockets Layer (SSL). We also recommend the use of a browser that supports 128-bit encryption to protect the privacy and confidentiality of your personal information. Please review our Privacy Policy for more details.
You can contact a team of specially trained support agents by email or phone. Our representatives are trained to help answer both technical questions and billing questions to help you get up & running with your new purchase as quickly as possible.
A sales confirmation / receipt email is sent moments after your transaction is approved by our systems. You must enter a valid email address to ensure this message will be sent properly. Please note that many email accounts are now protected by spam filters that often intercept automatically generated emails such as our Purchase confirmation message; For this reason, we suggest you also verify your junk mail folder if you have this option activated on your inbox.

A copy of the information contained in this email is also available through our Purchase finder system.
If you’ve tried all your possible email addresses and are still not able to locate your transaction, you can contact our Customer Support team for further assistance.

Billing FAQ

Most purchases made from merchants and/or websites using our services will reflect a charge by "BillAccess" in order to offer their customers a one-stop shop for billing questions and Customer Support .
By using our Purchase finder you can locate your transaction along with related information including login detail, download links and billing details. You can also contact our Customer Support team for further details.
Please contact our Customer Support team for assistance.
One time purchases are billed immediately to your account and will show on your next credit card statement as BillAccess.com. Most purchases are a one-time fee for the length of your membership and will never be re-billed to your account.

If you have purchased a monthly subscription, dues are billed each month on a 30 day billing cycle from the date of purchase. Membership dues will continue to bill each month until your subscription is cancelled or expires.
You may apply for a refund by contacting our Customer Support Team. Please consult our terms and conditions before contacting us.

Product FAQ

By locating your receipt through our purchase finder, you will access all necessary information required to get started with your purchase. This includes your username, password, license key, member area links and most often, step-by-step user guides to get you up & running quickly and efficiently.
BillAccess.com does not handle any questions about merchant’s site content or product issues. You are invited to contact the merchant directly for all enquiries of this nature. To retrieve this information, please use the Purchase Finder to locate your receipt.
If your question is not answered here AND pertains to billing & passwords, please contact our Customer Support team for further assistance.